How to release Quarantined Emails - Proofpoint

If you don’t want to wait until 16:00 PM ( automatically Proofpoint send a daily email in case if you have quarantined emails in your Inbox) and you need to check your Quarantine Emails anytime from your Proofpoint Account use this URL:

https://us3.proofpointessentials.com/app/login.php - Copy and Paste this link in your browser. You can bookmark this page in your browser.

Log in to the Proofpoint Essentials Console using your Office 365 credentials.
Under the Tools sidebar, click Log Search.
Choose the directional Type (inbound/outbound), specify a Date Range and leave the status as Quarantined.

*You can further specify the search criteria using the From, To and Subject fields.*

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From the results returned, check the box on the row of the email that you wish to release.

Click the Actions dropdown and select Release from Quarantine.

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Click Apply - this will release the selected email(s) and deliver them to their intended recipient.

Note

The release from quarantine functionality runs on a five-minute schedule and your email may not just be ready to be released. If an error occurs please wait five minutes and attempt this action again.

If after five minutes, you are still not able to release don't hesitate to get in touch with IT support.